Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to all purchases made on kshitizjaiswal.in, operated by Jaiswal Communication (Sole Proprietorship). This policy covers:

Digital Memberships (Weekly, Monthly, Annual Plans)
Digital Courses
Future Digital Products
Future Downloadable Digital Resources

No physical products are sold or shipped through this platform.

2. Membership Cancellation

1

Users may cancel their subscription anytime before the next billing cycle through their account or by contacting support.

2

Cancellation stops future renewals only. It does not automatically entitle the customer to a refund for the current billing period unless required by applicable law.

3. Course Purchases

3

Course access is provided immediately after successful payment verification. Since access is granted instantly, purchases are generally non-refundable.

Refunds may only be considered in verified technical/payment-related issues or where required by applicable law.

4. Technical Issues

If you face any of the following issues, please contact our support team immediately:

Payment successful but access not granted
Membership not activated
Course cannot be accessed
Technical errors preventing delivery

Our support team will investigate and resolve the issue promptly.

5. Duplicate Payments

5

If a customer is charged multiple times due to a technical issue or payment gateway error, duplicate payment(s) will be refunded after verification.

6. Failed Subscription Payments

Membership may be temporarily suspended on payment failure.
Razorpay retry attempts will continue automatically.
Access resumes automatically after successful payment.

7. Refund Eligibility

Refunds may only be considered for:

Duplicate payment
Payment deducted but no service delivered
Verified technical failure
Accidental multiple billing

Refunds are not applicable simply because the customer no longer wishes to use the service after receiving access.

8. Refund Processing

Step 1

Submit refund request to support

Step 2

Verification by our team

Step 3

Approved refunds processed within 3 business days

Actual credit time depends on the customer's bank or payment provider.

9. Chargebacks

Fraudulent or unjustified chargebacks after successful delivery of digital content may result in temporary suspension of the customer's account while the dispute is investigated.

10. Digital License

Purchasing a course or membership grants a limited, non-transferable, non-exclusive license for personal use only. All intellectual property remains the property of Jaiswal Communication.

11. Account Sharing

One account is for one user only. Sharing login credentials or distributing course content may result in suspension or termination without refund.

12. Payment Verification

Access is granted only after successful payment confirmation from the payment gateway (Razorpay). Pending or failed payments do not grant access.

13. Subscription Pricing

Subscription prices may change in the future. Any revised pricing will apply only to future billing cycles and will not affect the current active subscription period.

14. Service Availability

Temporary interruptions due to maintenance, third-party services, payment gateway downtime, or internet issues do not automatically qualify for refunds.

15. Governing Law

This policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

16. Policy Updates

This policy may be updated from time to time. The latest version published on the website shall apply. Continued use of the platform after changes constitutes acceptance of the updated policy.

17. Contact & Support

For any refund or cancellation queries, please reach out to us:

Email: support@kshitizjaiswal.in

Website: https://kshitizjaiswal.in

Business: Jaiswal Communication (Sole Proprietorship)

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